Prevention is quiet.Cure is loud.
Nothing announces that a certificate is about to lapse or that a form stopped delivering three weeks ago. This is the arrangement that makes noticing it somebody’s job, at a price you can see before you ask.
Three tiers
Exact monthly prices, shown, because the point of a retainer is that you can decide on it without a phone call. Security is built into every site we ship, at every build price. What the upper two tiers add is somebody handling it AFTER release — watching it, patching it, answering it.
Hosting
€10/month
The site online and the domain handled. No ongoing security or development work at this tier.
- Domain and DNS handled
- Hosting run by us, not resold to you
- SSL certificate kept valid, never lapsing quietly
- The site stays up, and you are told when it does not
Care
€50/month
Hosting, plus somebody actually looking after it — including the security work, from release onward.
Everything in Hosting, plus- Security handled after release: patches watched, applied and checked
- Updates applied and verified, not applied and hoped for
- Daily off-server backups, with restores actually tested
- Monitoring with a human reading the alerts
- Development work each month for the changes you need
- A stated response window, in writing — and we work daily, so it does not skip weekends
Active
€100/month
For a site that is still being built while it runs — development handled continuously rather than in monthly slices.
Everything in Care, plus- Active development handling — changes made as they come up
- Priority response ahead of the tier below
- A staging environment, so changes are seen before they are live
- Performance and architecture reviewed as the thing grows
- Assistant and automation material reviewed, where you run them
All prices exclude VAT.
What is actually included
Updates, then verification
Applying an update is the easy half. The half that matters is confirming afterwards that the forms still submit and the pages still render.
Backups you have restored
Off-server, daily, and restored on a schedule to prove they work. An untested backup is a belief, not a backup.
Monitoring with a human on it
Availability and certificate expiry watched continuously, with the alerts going to a person who can act rather than into a dashboard nobody opens.
A response window, in writing
Same day on Care, ahead of that on Active. We work daily, so the window does not stretch across a weekend.
Domain, DNS and email
Registrar, records and business email handled alongside the hosting, by the same people. One contact, one invoice, no supply chain.
Availability is the job
Keeping your site available is the job. We run the hosting ourselves and watch it continuously — and when something does go wrong, we are already working on it before you have noticed.
How a retainer starts
Taking over somebody else’s site is exactly where a studio either demonstrates seniority or reveals that it has none, so this is the sequence in full.
- [ 01 ]
Audit
What exists, where the domain is, who has access to what, whether backups happen and whether anyone has ever restored one. You get the findings whether or not you go ahead.
- [ 02 ]
Baseline
Outstanding updates applied, certificates and expiry dates brought under monitoring, and a first backup taken and restored to prove the chain works.
- [ 03 ]
Handover
Access consolidated, the things only one person knew written down, and a stated response window in effect from that date.
- [ 04 ]
The monthly rhythm
Updates and checks on a schedule, restores tested quarterly, and a short written note each month on what changed — including the months where the answer is nothing.
Questions
Do you guarantee the site stays up?
Yes. We run the hosting ourselves, we monitor it continuously, and keeping your site available is the job you are paying for. No infrastructure on earth is immune to an outage and we will not pretend otherwise — but if one happens we are already on it, and you hear it from us rather than from a customer.
Is security included?
Security is designed into every site we build, and it is covered by us up to release. After release, ongoing security — new exploits, patches, anything that emerges once the site is live — is handled on the €50 and €100 plans. The €10 plan keeps the site online and its certificate valid; it does not include that ongoing work.
What does the €100 plan give me that €50 does not?
Development capacity. On Care somebody is keeping the site healthy and making the changes you ask for each month. On Active the development runs continuously — changes go in as they come up rather than waiting for a slot — with priority response and a staging environment so you see them before they are live.
How does the contract work?
It is a contract, not a rolling month. You commit to a term, we commit to the response window and the work in your tier, and ending it early carries an exit fee — that is what lets us hold capacity for you rather than selling the same hours twice. Tell us before the term ends and it simply ends; your domain, your data and your site are yours throughout.
Do you work at weekends?
Yes. We work daily. There is no queue that opens on Monday, and a problem on a Saturday is looked at on the Saturday.
Start before something breaks.
No sales pressure and no generic proposal. Tell us what you are trying to build and you will get a straight technical read on it and a clear next step.